Customer support using Omnichannel access is available on the most popular communication channels that your users use daily.Sales kontaktieren
Let your customers contact your support via SMS, WhatsApp or email.
WHY USE OMNICHANNEL CUSTOMER SUPPORT?
Customers and consumers prefer one-on-one conversations and, at the same time, efficient resolving of their support requests. In contrast to telephone support, where every request is processed 1-to-1 and others have to wait in the queue, with chatbots, messaging apps and SMS several customers can engage with the business at the same time.
Using Messaging channels, you save resources and provide users with easy and effective support. Of course, this does not mean that you have to completely give up phone communication – it can still be a part of your customer support, but enriched with even more channels than before with 24/7 availability.
Having more contact options makes your company more accessible to your customers.
Communication via messaging apps and SMS does not require immediate availability and processing, but is still efficient.
Increase the satisfaction of your customers with a wide range of different contact options and a more reliable customer service.
You can reach new customer groups by adding new communication channels.
You can relieve your own customer service by using our Omnichannel platform solutions.
Customer support using chatbot systems saves resources, reduces agent load and offers users 24/7 support.
MORE ADVANCED CUSTOMER SUPPORT WITH OMNICHANNEL
With a single point of customer information, all data come together centrally in one system.
Centralized and smooth customer care can provide a more positive experience, even with complaint requests.
Standard queries, automated dialogues and chatbots offer immediate availability.
If the chatbot cannot help the customer, it seamlessly transfers their query to a dedicated live agent.
More and more companies today are using chatbot agents, social networks and messaging apps as a way of direct communication with customers.
Customers carefully consider which channel to use for their request, often choosing the chat form for simple and quick conversations.
OMNICHANNEL ENABLES BETTER CUSTOMER RELATIONSHIP
If you can offer your customers seamless communication via different channels, you will bring the customer experience to a new level.
The omnichannel approach allows your employees to be on the same page about your customers everywhere. Regardless of whether the customer sends an SMS or calls – you always know what a customer needs.
Each stage of the user journey requires a specific and unique approach. Omnichannel customer support allows you to meet user requirements at all of the stages and across all channels your customers use.
CENTRALIZED CUSTOMER SUPPORT SYSTEM
Expand your CRM, ticketing or web shop system with our multichannel customer service solution.
By using new channels, you can reach new user groups and increase the satisfaction of existing customers.
Performance Analytics helps you optimize the efficiency of your support team.
Track the interactions across all channels and reduce unnecessary loss of time to ensure your customers get a better, more efficient support.
Enable your customer support agents to provide the best customer support through the most popular communication channels of today.KONTAKT